Rescheduling, Cancellation, and No-Show policies

We do not double-book or stack appointments as our clients deserve undivided attention and adequate time during the visit. When someone cancels with little or no notice or simply does not show up for their appointment, that time is wasted and there is no one to fill the empty slot. 

At the same time, we understand that life happens and, depending on the circumstances, it may be necessary to cancel or reschedule an appointment on a short notice. 

Therefore, we implemented the following rescheduling, cancellation, and no-show policies:  

Rescheduling, Cancellations policy

  • The in-person appointments can be rescheduled or cancelled online up to 24 hrs in advance.
  • The telehealth appointments can be rescheduled or cancelled online up to 8 hrs in advance
  • To reschedule or cancel your appointment within the indicated time limit, please visit the secure Client Area link in your original appointment confirmation email (Access Code will be emailed to you automatically).
  • If you need to reschedule or cancel your appointment within less than the indicated time limit, please contact our clinic at 425-655-0700 or email us at [email protected]
  • The late reschedule/late cancellation fee for both in-person and telehealth new client appointments and botulinum toxin injections is $175
  • The late reschedule/late cancellation fee for both in-person and telehealth established client appointments is $75
  • The late fee amount will be charged to the card provided at the time of appointment booking

No-Show policy

  • You are considered a ‘no-show’ if you do not show up for your appointment without prior notification
  • You may be considered a ‘no-show’ if you arrive more than 15 min late for the 30 min appointment or more than 30 min late for the 90 min appointment without prior notification
  • The ‘no-show’ fee for the new client appointments and botulinum toxin injections is $200
  • The ‘no-show’ fee for the established client appointments is $100

The clients are financially liable for charges incurred for late cancellations, late arrivals, or missed appointments as these are not covered by either private or government insurances.

Thank you in advance for your understanding!

Hours

Mon    12:00pm - 4:00pm

Tue     9:00am - 4:00pm

Wed    10:00am - 4:00pm

Thu     9:00am - 4:00pm

Fri       9:00am - 1:00pm

Sat      Closed

Sun     Closed

4140 Factoria Blvd SE Ste A Bellevue, WA 98006